Frequently Asked Questions

FOR ATM PLACEMENT & SERVICES:

How does an ATM help increase my sales and help scale my business? There are many benefits of having an ATM in your business, such as decreasing or eliminating processing fees, providing your customers access to their cash, generating foot traffic, and creating a source of passive income each month from commission on surcharge profits.

If the ATM is removed, who repairs the holes in the flooring and how? Metahawk is not responsible for any flooring repair.

If a customer or the business has an issue with the ATM, who do I call, who is going to fix the problem, and how soon will it be fixed? If the problem is a dispute with a transaction or a related issue, the cardholder should be directed to contact the bank that issued the card they used for the ATM transaction. If the problem is a static on-screen error, hardware issue, etc. the business should contact Metahawk directly via phone, text, or email, or call 1-888-275-2864 Ext 2. A Metahawk technician or a third-party certified technician will repair the ATM. Depending on what the problem is, how soon the problem can be resolved may be determined upon availability of customer support with our processor or ISP, part availability, shipping times, and availability of a Metahawk technician or a third-party certified technician.

Is the ATM my business is getting new or used? We buy our ATMs brand new, but there are instances where we move them. So in some cases a business may receive a newer model ATM that is used, but is still fully functional and EMV compliant.

How much of the surcharge fee do I get? The surcharge commission you receive is based on the term of contract you choose. Contact us for more information on our commission/contract options.

Do I have to sign a contract? If so, how long is the contract? Yes. We have multiple contract options ranging from 1 year to 5 years.

Do I get profits from every ATM transaction? No. The business will receive x amount per successful surcharged transaction after the first 20 successful surcharged transactions of each month.

How do I get paid? We offer two payment options for your convenience. You can receive a check delivered within the first 1-2 weeks of the following month, or opt for Apple Pay and receive payment on the 1st of the following month.

Who refills the ATM and whose money does the ATM get filled with? We refill the ATM(s) using our own vault cash.

I would like 50% of the surcharge profits monthly. How do I get that amount? Metahawk is able to offer 50% of the surcharge profits monthly if the business is willing to use their own money for the vault cash and refill the ATM when needed.

What is your lead time? Our current lead time is 1 day. Depending on our inventory, our lead times vary between 1 day and 1 month.

What kind of cards do you accept? Any and all debit or credit cards issued by Mastercard, VISA, Pulse, Maestro, PLUS, UnionPay, Cirrus, NYCE, Discover, STAR, AFFN, American Express, Quest, Diners Club, Accel, Culiance Network, and Shazam, and EBT cards.

If I refer a business to Metahawk, will you pay me a referral fee? Yes. Metahawk will pay a referral fee for each business that you refer to us that signs up for our services. Metahawk will pay once the ATM is installed and does its first successful surcharged transaction.

FOR FREE CREDIT CARD PROCESSING:

If I refer a business to Metahawk, will you pay me a referral fee? Yes. Metahawk will pay a referral fee for each business that you refer to us that signs up for our services. Metahawk will pay once the Keypad/POS is installed and does its first successful transaction.

For more information call (503) 867-9139 or send us an email.