Frequently Asked Questions
  • How does an ATM help increase my sales and help scale my business? There are many benefits of having an ATM in your business, such as decreasing or eliminating processing fees, providing your customers access to their cash, generating foot traffic, and another source of passive income each month from commission on surcharge profits. 

  • Does the ATM get bolted to the flooring? Yes.

  • Do you require the ATM be bolted to the flooring? For ATM Placements in businesses, yes. For temporary ATM Placements at events, no. 

  • If the ATM is removed, who repairs the holes in the flooring and how? Metahawk is not responsible for any flooring repair, but offers the option to hammer down the bolts to be flush with the surrounding flooring.

  • Is the ATM my business is getting new or used? We buy our ATMs brand new, but there are instances where we move them. So in some cases a business may receive a newer model ATM that is used, but is still fully functional and EMV compliant.

  • Who is your processor? Columbus Data Services.

  • Do your ATMs offer the ability to buy Bitcoin? Not currently, but it is something we are looking into for our high-volume locations.

  • How much of the surcharge do I get? Metahawk LLC requires a minimum surcharge of $2.00, not including the amount shared with the business. The amount you get is jointly agreed upon by you and Metahawk LLC, and is largely dependent upon the volume of foot traffic and demand for cash at the business. Metahawk LLC reserves the right to change the surcharge at any time and will notify the business of any changes. In the event Metahawk LLC changes the surcharge, the profit shared with the business will not be affected.

  • Do I get profits from every successful surcharged transaction? No. Metahawk LLC does not share any profit with the business until after the first 100 successful surcharged transactions of each month. This is to cover the ATM's WiFi bill and ensure Metahawk LLC a small profit monthly. 

  • Do you have a contract? If so, how long is your contract? Yes. Five years. If you would like to have a shorter term of contract (2 year minimum) then a decrease in the amount of .25 profit shared on each successful surcharged transaction after 100 transactions would be passed on to the business.

  • What models of ATMs do you currently offer? Hyosung Halo 2.

  • Who refills the ATM and whose money does the ATM get filled with? We refill our ATMs and use our own vault cash.

  • If a customer or the business has an issue with the ATM, who do I call, who is going to fix the problem, and how soon will it be fixed? The business should contact Metahawk LLC directly via phone, text, or email, or call 1-888-275-2864 Ext 2. Metahawk LLC or a certified technician will repair the ATM. Depending on what the problem is, how soon the problem can be resolved may be determined upon access to customer support with our processor or ISP, part availability, shipping times, and availability of Metahawk LLC or a certified technician. If the problem is a dispute with a charge or a related issue, the cardholder should be directed to contact the bank that issued the card they used for the ATM transaction.

  • I would like 50% of the surcharge profits monthly. How do I get that amount? Metahawk LLC is able to offer 50% of the surcharge profits monthly if the business is willing to use their own money for the vault cash and refill the ATM when needed.

  • What is your lead time? Depending on our inventory, our lead times vary between 1 day and 1 month. Current lead time is 30 days.

  • Are all of your ATMs EMV compliant? Yes.

  • What kind of cards do you accept? Any and all debit or credit cards issued by Mastercard, VISA, Pulse, Maestro, PLUS, UnionPay, Cirrus, NYCE, Discover, STAR, AFFN, American Express, Quest, Diners Club, Accel, Culiance Network, and Shazam. 

We are always updating this list. Last updated: 10/23/20 12:29 PM PST. 

For more information please call 1-503-867-9139 or send us a message.


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